FAQ

How Does LadyLashClub work?
LadyLashClub is the easiest way to buy false lashes online. Choose from any of our pre-selected 4-packs, or mix and match to customize your monthly order. Don’t over-pay for premium quality Mink lashes anymore, and no more stressing over trying to extend the life of your false lashes. LadyLashClub is beauty delivered to your door.

Is there a minimum order?
A single order consists of a 4-pack of lashes. A subscription consists of a monthly delivery where you can modify your order frequency through your account.

Can I change the mix of lashes I receive every month?
Yes. Why not change up your style from time to time? Go to our "Change Styles" tab above to submit your changes. Just make sure to make your edits at least 10 business days before your monthly delivery date and we will try to accommodate your changes. Note: Once our warehouse has processed your order, we will not be able to make changes.

What is your return policy?
All sales are final. No exchanges or returns will be accepted. If goods were damaged upon receipt, you must email us within 48 hours of delivery confirmation. Please email support@ladylashclub.com with the subject line: "DAMAGED ORDER" and include your Order Number. Damages due to shipping will be reviewed and we do not guarantee a replacement will be granted.

How do I modify how often I get my lashes or cancel my subscription?
Don't need lashes every month? Take control of your order frequency by logging into your account and skipping the months you don't want to receive your order!

When will I receive my order?
Orders received during the week are typically shipped out the following Monday. Depending on where you live, it can take 1-2 weeks for orders from Canada and the US.

Is there a Bulk/Professional Makeup Artist Discount?
Yes, please contact support@ladylashclub.com for more information, with the subject line: Bulk or MUA Discount.